Rugged Research – Standard Return Policy:
Doughy-Maker is a product of Rugged Research LLC. Rugged Research stands behind everything we sell. We are also committed to listen to your feedback — all of it. What’s the Bottom line? You can count on everything we offer to be highly functional and 100% satisfaction guaranteed. Which means your Rugged Research purchase is safe.
Our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Rugged Research within 30 days of the purchase date. If you find defects in materials or workmanship, please call our customer service department and we will do our best to see you are satisfied. Claims for missing items or items damaged in transit must be received within five business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date we receive the returned product.
Please read all conditions below. If conditions are not met, Rugged Research reserves the right to refuse the return or to charge a restocking fee of not less than 15%.
How to return or exchange an item:
- In order to return an item you need to first obtain a Return Merchandise Authorization (RMA) number.
- To request a RMA number by phone, call Customer Service at (801) 706-1900.
- Place the item into a shipping carton.
- The RMA number must be clearly written on the outer box. If you received a label by email, print the label and tape it to the carton.
- We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send pre-authorized returns to:
Rugged Research Return Department
PO Box 541
Layton, Utah 84041-0541
Returned or exchanged items must be either:
- In new condition and must include all accessories, or
- Show evidence of defects in materials or workmanship
Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model
RMA numbers are valid for 10 days.
Rugged Research is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.